• All Hire item(s) shall be prepaid unless prior credit arrangements have been made



• Rental period is normally 24 hours, with consideration given to Customer pick-up & return. We do offer the same day-rate for weekends where item(s) are collected/delivered on Friday pm and returned/picked-up on Monday am.



• A Deposit of 50% is required on all hire orders



• Cancellations must be made 4 weeks in advance of order date or deposit will not be refunded.



• Delivery & Pickup rates available on request. Items for pick-up MUST be in ready-to-collect condition. Items not ready when an appointment has been confirmed, will incur addition fees. Delivery consists of door-to-door only. Table and other set-up assistance is available for a separate fee and must be arranged at time of booking.



• All prices quoted are one daily/weekend rate unless otherwise indicated. Special weekly, monthly and longer rates are available. All prices include GST, NSW Stamp Duty (where applicable) and we DO NOT impose a credit card service fee. Prices are subject to change without notice.



• All hire item(s) are packed clean and ready to use. Where appropriate manufacturers directions will also be provided.



• Whilst our inventory is extensive, advance bookings are recommended in order to reserve certain items and assure availability. Special requests for items not listed in our range are welcome and we will try to source any requested item(s) sought.



• PLEASE NOTE: All crockery, cutlery, glassware etc MUST be returned clean and packaged in original containers. Linens should be food-free and dry when returned. Charges apply for missing, damaged or broken item(s). Badly stained/soiled linens that are uncleanable will be charged to the Customer. Candle wax and/or Red wine damage to linens will be considered as "damaged-goods" and full replacement charges will apply.



• The Customer is totally and solely responsible for equipment from time of collection/delivery until time of return/pick-up



• The Customer should contact their Insurance Company to endorse existing policy(s) for cover on site of the function and in transit if the item(s) are to be collected and returned.



• Refunds cannot be made for hire items not used.



• When hiring from us, please read our Contract terms & conditions as issued by the Hire & Rental Industry Association of Australia (HRIA)



• Please consider our Showroom as the place to come for ideas, advice and assistance for all your party and special event planning. Our party consultant Heather Dorsett has many helpful suggestions and will assist you in coordinating your party needs, whether it is a romantic party for 2 or a gala event for hundreds.

PLEASE NOTE: ANY BREAKAGES OR MISSING ITEMS MUST BE NOTIFIED AT TIME OF RETURN/COLLECTION. DAMAGED ITEMS WILL BE CHARGED AT LIST REPLACEMENT PRICE. MISSING ITEMS RETURNED MORE THAN 12 HOURS AFTER HIRE PERIOD WILL INCUR DAILY HIRE CHARGE RATE.